SHIPPING & DELIVERY

Q: How long does packing take?

Orders are packed typically within 2–3 business days.
During sales or peak periods, packing may take 7–10 business days.
We appreciate your patience during busy times.

Q: My package arrived damaged. What should I do?

Please contact us within 5 business days at hello@nulife11-11.com and include:

• Your order number

• Photos of damaged items

• Photos of packaging and shipping label

We will resolve the issue promptly and fairly.

Q: I entered the wrong shipping address. Can you fix it?

Contact us immediately.
If your order has already shipped, we cannot intercept, replace, or refund parcels delivered to an incorrect address.
We are not liable for addresses entered incorrectly at checkout.

📦 ORDER ISSUES & RETURNS

Q: I received the wrong item. What now?

Please contact us promptly.
Do not open the incorrect item, we will send you a prepaid return satchel and ship the correct product.

Q: Can I return a product I ordered incorrectly?

Contact us within 7 days if you ordered the wrong item.
While change-of-mind returns are not required under Australian Consumer Law, we may offer a store credit or exchange if the product is unopened and in saleable condition.
Return postage is the customer’s responsibility.

Q: What if I believe a product is faulty or spoiled?

Please notify us within 7 business days so we can assess and resolve the issue.
We take product quality very seriously.

🤰 HEALTH & SAFETY

Q: Are NuLife products safe to take with my medication?

Please consult your healthcare professional before using supplements or herbal protocols alongside prescription medication.

Q: Can I use your products while pregnant or breastfeeding?

Please read the label of each product and consult your healthcare provider before using herbs or supplements during pregnancy or lactation.

🛒 ORDER MANAGEMENT

Q: Can I add items to my order after checkout?

If your order hasn’t shipped, yes.
Contact us via email, SMS or phone, we’ll send an updated invoice and combine items where possible.

Q: Can I make changes once my order is placed?

Yes, only if your order has not yet been packed or shipped.
Once a tracking number has been issued, no further changes can be made.

PAYMENTS

Q: What payment methods do you accept?

We accept:

• Credit Card

• PayPal
  

• Manual bank transfer (email us for an invoice)

Wholesale orders: must be paid in full at checkout. No payment terms are offered.

🌱 PRODUCT INFORMATION

Q: What is the shelf life of your products?

Most products have a shelf life of 18–36 months when stored correctly.

Q: I’ve ordered this product before, but it looks or tastes different. Why?

We use natural, seasonal ingredients, so variations in colour, taste, texture, and aroma are normal.
These differences reflect the natural cycles of wholefood botanicals, quality and potency remain consistent.