Thank you for choosing NuLife. Every order is prepared with care, intention, and respect for your wellness journey. Please take a moment to read through our shipping guidelines so you know exactly what to expect.

🕒 Order Processing Times

All orders are lovingly packed within 2–3 business days (excluding weekends and public holidays).
During busier seasons,  such as product launches, community promotions or storewide sales,  processing may take up to 7–10 business days due to higher demand and the time we take to prepare each order with accuracy and care.

If we encounter any unexpected delays, we’ll reach out to you via email so you’re always in the loop.

If you have any questions please contact us @ hello@nulife11-11.com

🚚 Delivery Timeframes (Australia)

Shipping is calculated at checkout based on your location.
Delivery estimates below are provided directly by Australia Post:

State Estimated Delivery (Business Days)
QLD, NSW, VIC 2–3 days
NT, SA, TAS 3–5 days
WA 4–7 days

✨ Please note:
These estimates refer to Australia Post delivery times and do not include our internal processing time.
Rural and remote areas may take slightly longer depending on the local delivery network.

✈️ Express Shipping

Express Post is available at checkout for a faster delivery time.

Please remember:

  • Express applies to delivery, not handling or packing speed

  • Once your parcel leaves our facility, delivery times are determined by Australia Post

  • For any delivery delays or tracking questions, Australia Post will always provide the most accurate updates

📧 Shipping Confirmation & Tracking

Once your order is packed and ready to begin its journey, you will receive an email containing your tracking number.
If you don’t see it, please check your spam or junk folder, or reach out to us and we’ll resend it.

📦 Damaged or Lost Parcels

Your experience matters deeply to us. If your parcel arrives damaged, please contact us within 5 business days of delivery with:

  • Your order number

  • Photos of the damaged product(s)

  • Photos of the packaging and shipping label

This helps us resolve the issue quickly, fairly, and in alignment with Australian Consumer Law.

While we work with trusted carriers, mishandling during transit can occasionally occur, and we will always support you through it.

If your parcel is lost or significantly delayed, please reach out so we can help investigate further.

 

🛒 Combining Orders

If you’d like to add items to an order that hasn’t yet shipped, please contact us as soon as possible.
We are happy to combine orders, send an updated invoice, or assist however we can,  provided the original order has not been dispatched.

Phone orders are also welcome.
You can contact us through the Contact Us page or request direct bank transfer details if preferred.

🔢 Shipping Rates
Australia-Wide
  • Standard Shipping — $9.90 (2–8 business days)
  • Express Post — $15 (2–4 business days)
  • Free Shipping on orders over $250 (2–8 business days) 

If you ever need support with your order, delivery, or tracking, we’re here to help.
Your wellness journey is important to us, and we’re honoured to be part of it.

Checkout Disclaimer

By completing your purchase, you acknowledge and agree that:

  • All information provided is for educational purposes only

  • Our products are natural wholefood supplements and are not intended to diagnose, treat, cure, or prevent disease.

  • You have read and understood our Returns & Refunds Policy and Medical Disclaimer

  • Refunds are only provided in accordance with Australian Consumer Law

  • Change-of-mind refunds are not available for natural wellness products

  • Individual results vary, please ensure the product is suitable for your individual needs

  • You have consulted (or will consult) your healthcare professional if needed

Your order indicates acceptance of these terms.