At NuLife, everything we create is crafted with intention, integrity, and wholefood purity. We want you to feel supported and confident in every purchase. Because our products work in partnership with your unique body, we ask you to please read this policy carefully.

🌱 Change of Mind

For the safety and wellbeing of all customers, we’re unable to accept returns or provide refunds for:

  • Change of mind

  • Dislike of flavour, aroma, colour, or texture

  • Personal results not meeting expectations

  • Incorrect selection

  • Cancellations based on medical or personal advice after purchase

Once an order is placed, sales are considered final unless a remedy is required under Australian Consumer Law.

If you are unsure whether a product is suitable for you, we warmly encourage you to speak with a qualified healthcare professional prior to purchasing.

🌿 The Beauty of Natural Variations

Because our products are made from pure wholefoods and botanicals, gentle seasonal shifts in colour, aroma, flavour, and texture are completely natural. These variations simply reflect the living nature of our ingredients and do not affect the quality or integrity of your product. 

🚫 Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

  • Opened or used items

  • Perishable goods

  • Items not in their original sealed condition

Returns are only accepted when a product is faulty, unsafe, or not as described, as outlined under Australian Consumer Law.

✨ If Something Isn’t Right (Faulty, Damaged, Incorrect)

Your trust matters deeply to us. If your item arrives:

  • Faulty

  • Damaged

  • Not as described

Please contact us within 7 days of receiving your order.

To help us support you quickly, include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging

We will offer a refund, replacement, or store credit where appropriate.

🛍️ Sale Items

Sale items are still protected by Australian Consumer Law.
Faulty, damaged, or misdescribed sale items will always be replaced or refunded.

However, for safety reasons, opened or used items cannot be returned unless faulty.

🔄 Order Cancellations

Before Shipment

If you contact us before your order is dispatched, cancellations may be possible.
A 5% cancellation fee may apply to cover merchant and administration costs.

If your order has already been packed or is in transit, cancellation may not be possible.

After Shipment

Once your order has left our facility, we cannot offer refunds or exchanges for change of mind, personal preference, or individual results.

This policy aligns with Australian Consumer Law and standard hygiene practices for nutritional and herbal products.

📦 Damaged Parcels

If your parcel arrives damaged, please contact us within 5 business days with clear photos of:

  • The damaged item(s)

  • The packaging

  • The shipping label

We will work with you toward a fair and timely solution.

🚚 Lost Parcels

If your parcel is delayed or missing, please contact us within 5 business days of noticing the issue.
Once confirmed lost by the carrier, we will offer the appropriate remedy under Australian Consumer Law.

💬 Need Support?

We’re here to help.
For any concerns, please email us at:

👉 hello@nulife11-11.com

Please include your order number and details so we can support you as smoothly as possible.

⭐ Important Notes
  • We do not offer money-back guarantees
  • Individual experiences may vary
  • Please read our Medical Disclaimer before use
  • Always consult your healthcare professional before starting any new supplement or herbal protocol